FAQ - OLD
What exactly does 'Human Grade' mean?
When and where do you deliver?
We offer next day delivery all across Northern Ireland and the Republic of Ireland if you order before 10 am. No deliveries Saturday, Sunday or Monday.
Next day delivery to Northern Ireland and Republic of Ireland is £5.95
FREE delivery throughout Northern Ireland for orders over £50.00
FREE delivery throughout Republic of Ireland for orders over £70.00
Postage to Mainland UK is £11.99 Minimum order is £35.00.
How do you deliver the meals?
Is there a minimum order?
There is no minimum order for one time purchases.
Subscribe & Save customer’s minimum order £35.00. Save 10% on your first THREE orders, plus goodies!
Why is barkinBISTRO more expensive than regular pet food?
Based on the quality and cost of the ingredients we source our food is fairly priced. There is absolutely NO difference between the quality of our food and the “people food” you buy at your local grocer or farmer's market.
In fact, if you were to go purchase all of these comparable ingredients to make your own version at home, you would likely spend more money and this does not factor in the cost of prep and cooking time or the research that goes into ensuring a home-cooked diet is complete and balanced (in our case, most of the nutrients in our meals come from whole-food ingredients and minimally supplemented).
Perhaps the more important question is: Why is most pet food so cheap?
Why does your food have vegetables?
What if my food arrives NOT frozen?
We take every effort to make sure your food arrives to you frozen. If it arrives partially thawed but still cold to the touch, it is still safe to consume, and can be refrozen.
However, if the food arrives fully thawed near room temperature or warmer, please contact us ASAP so we can replace it.
Do I need to refrigerate the food?
Yes. We don’t use any preservatives, meals will arrive frozen, they can be stored in the fridge for up to 5 days or freezer for 12 months.
You can feed to your dog directly from the fridge (no need to reheat, however if your pup likes it warm gently heat for a special treat!).
How long does it take to thaw our food?
There are a few ways to easily thaw down barkinBISTRO. Thaw overnight in the fridge, if you want to thaw it quicker than that, submerge in hot (not boiling) tap water or use the defrost setting on your microwave.
Once thawed our meals will last up to 5 days in the fridge. Our meals are completely safe to be kept in your freezer for 12 months (if your dog doesn't gobble them up first).
How long will the food last?
Can I mix with my current food?
Is barkinBISTRO a good option for dogs with Pancreatitis?
We hear from humans almost every day about how our food has made their pups healthier and happier (and exponentially more excited about mealtime). Our recipes are complete and balanced, but if your dog has a history of pancreatitis, you should consult your vet about whether they need a special diet.
Veterinarians recommend that most dogs who are at risk for pancreatitis eat low fat foods, so our Chicken Casserole may be more suitable as a protein source than Beef Stew or Roast Pork.
It depends on the severity of your pup’s condition, so you should ask your vet if you can use barkinBISTRO.
What if my dog has a sensitive stomach?
Why can’t I just cook dog food at home?
What are you waiting for?
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