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Developed with nutritionists
Developed with nutritionists
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Human quality ingredients
Human quality ingredients
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Made in Northern Ireland
Made in Northern Ireland
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Delivered to your door
Delivered to your door
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Refund Policy

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Refunds and Returns

BarkinBISTO Ltd will refund you if you find that products arrive in an unsatisfactory condition. For damaged/defrosted goods we must have supporting photos within 12 hours of delivery being made to you. You must contact us before you dispose of any damaged/defrosted goods, so that we can advise you as to whether we wish to arrange collection. We regret that we are unable to accept returns for frozen products after the date of delivery as we are unable to guarantee their condition upon return to us and cannot be resold. BarkinBISTO Ltd reserve the right to refuse refunds where the above conditions are not met.

For those eligible for refund we will refund on receipt of satisfactory evidence and for non frozen goods must be delivered back to us in the same condition in which they were dispatched. We will not refund the cost of shipping products back to us.

Occasionally orders may be delayed by our couriers in transit. Our boxes keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected by the customer at 48 hours.

All claims for spoiled, damaged, missing or unsatisfactory goods and any other problems must be notified to BarkinBISTO Ltd within 12 hours of receipt of delivery. If your order has not arrived, you must notify us within 12 hours of your delivery time slot. Photographic evidence must be supplied in all cases to verify any complaint regarding damaged, spoiled or unsatisfactory goods within 12 hours of delivery. Refunds will be processed within 14 days. BarkinBISTO Ltd reserve the right to refuse refunds where the above conditions are not met.

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